Everything You Need to Know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
What are the payment options?
We take all major credit cards.
What are my delivery options
All orders are dispatched within 5 working days of order confirmation. If for any reason, there is a delay you will be notified in advance.
All orders over £50 are FREE postage and must be delivered to the cardholders billing address. A delivery charge of £6.95 applies to all other purchases. Please note we only post to the UK and Northern Ireland. We do not take responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier, we will do everything we can to help resolve any delivery issues. You will be responsible for the items as soon as they
Some items ordered before 12pm are eligible for the Express Delivery and will be processed and delivered Royal Mail Special Delivery before 1pm the following day or the next working day if the order is placed on at the weekend or during a Bank Holiday.
What is your return policy?
RETURNS POLICY & EXCHANGE POLICY
We hope you are delighted with your Lavanya purchase. If you are not fully satisfied, you are able to return your items within 14 days after they are delivered for a refund, if it is longer than 14 days it will be exchange only.
If your item has been worn or packaging has been removed, then your return will not be accepted. We cannot accept unwanted returns on any products that have been personalised or if it is a bespoke piece. We are also not able to accept unwanted returns on earrings due to hygiene reasons. This includes earrings as part of a set.
Please send back the item in its original packaging The Post Office will charge you a standard fee to return you items to us.
Allow 10 working days for your return to be processed. If you requested a refund, it will be applied to the original payment method used to place your order.
If you have any questions or queries, please contact our Customer Care team and they will be more than happy to answer any of your questions:
INTERNATIONAL RETURNS POLICY
Please contact our Customer Care team to obtain a returns authorisation number before returning your order.
We do recommend using a recorded service to return your order as we cannot accept responsibility for parcels that are lost or damaged before they reach us. You will be notified by email once your refund has been processed.
Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further. Please send your item using a recorded delivery service and ensure it is adequately insured, as we cannot accept any liability for parcels lost in transit.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Care team for further details.
COLOURS & IMAGES
We work hard to display products on our website as accurately as possible, but colours may vary, and we cannot guarantee your computer, phone or tablet will display colours accurately.
Please see below